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Terms & Conditions - Custom Work

Payment Terms

We require a confirmed Purchase Order and a 50% deposit to put the item into production. Full payment, including shipping costs, will be charged to the purchaser when the order is completed and shipped to your address.

Payment may be made by any of the following means: 1           Cheque, payable to English Georgian America. 2           By bank transfer (details on request) 3           Major credit cards are accepted.  

Delivery and Shipping All items are manufactured and finished in our workshops in the UK.  We will gladly help arrange packaging and shipping worldwide.  Our usual service allows for crating of your merchandise inside our workshops and then delivery directly to your door.  This service includes unpacking and removal all packaging materials.  Please ask one of our representatives for further details about this delivery service. It is our aim to have all standard stock items ready for delivery within 4 weeks of the purchase order. The time of shipping will vary depending upon the method chosen, i.e. air or sea to overseas destinations. For bespoke orders (non-standard items) we allow a longer time frame for the production and finishing of an item. Shipping time will again be dependent upon the selected method. Where there are any delays we will make you aware of this at the time of order.  

Refund / Cancellation Policy Confirmed purchase orders received by the company will be considered binding. Exceptionally, however, should the purchaser wish to either cancel or amend their order we shall require written notification, either by e-mail or fax, within 7 days of the date of the original order being placed with us. Every effort will be made to satisfy customer requirements. However, if a customer is not satisfied with the goods upon receipt, English Georgian America must be notified within 7 days of it being delivered for an exchange to be considered.  

Privacy Policy Our use of electronic data for the capture of payment will result in information being supplied to us. We will not retain any financial information, only the data relating to the customers, invoice address and delivery details will be kept on file.  Additionally, any information that English Georgian America retains will never be shared with any third party.